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Internet access and use in 2011 Almost a quarter of persons aged 16-74 in the EU27 have never used the internet

Internet access and use in 2011
Almost a quarter of persons aged 16-74 in the EU27 have never used the internet

For many people today it seems difficult to live without the internet, however a decreasing, but still non-negligible, part of the EU population has never used it. In the EU27, almost three quarters of households1 had access to the internet in the first quarter of 2011, compared with almost half in the first quarter of 2006. The share of households with broadband internet connections more than doubled between 2006 and 2011, to reach 68% in 2011 compared with 30% in 2006. During the same period, the share of individuals aged 16-74 in the EU27 who had never used the internet decreased from 42% to 24%.

These data2 published by Eurostat, the statistical office of the European Union, represent only a small part of the results of a survey on Information and Communication Technologies (ICT) usage in households and by individuals in the EU27 Member States, Iceland, Norway, Croatia, the former Yugoslav Republic of Macedonia and Turkey. As well as internet use and broadband connections, the survey also covers other indicators such as e-commerce, e-skills and e-government.

Household internet access ranges from 45% in Bulgaria to 94% in the Netherlands

The level of internet access increased in all Member States between 2006 and 2011, however differences remain significant. In 2011, shares of internet access of 90% and over were recorded in the Netherlands (94%), Luxembourg and Sweden (both 91%) and Denmark (90%), while shares of 50% and below were registered in Bulgaria (45%), Romania (47%) and Greece (50%).

Broadband internet access enables higher speed when browsing and performing activities over the internet. The proportion of households with a broadband connection rose in all Member States in 2011 compared with 2006. Sweden (86%) registered the highest share of broadband connections in 2011, followed byDenmark (84%), the Netherlands and the United Kingdom (both 83%) and Finland (81%), while Romania (31%), Bulgaria (40%) and Greece (45%) had the lowest.

Share of those who never used the internet varies between 5% in Sweden and 54% in Romania

The target set for 2015 by the Digital Agenda for Europe3 is to reduce the share of individuals in the EU27 aged 16-74 who had never used the internet to 15%. This share stood at 24% in the EU27 in 2011. In 2011, the highest proportions of those having never used the internet were observed in Romania (54% of individuals aged 16-74), Bulgaria (46%), Greece (45%), Cyprus and Portugal (both 41%), and the lowest in Sweden (5%), Denmark and the Netherlands(both 7%), Luxembourg (8%) and Finland (9%).

E-commerce most frequent in the United Kingdom, Denmark, Germany and Sweden

Almost half of internet users4 aged 16-74 in the EU27 used the internet within the last 12 months to obtain information from websites of public authorities, and 28% to submit completed forms to public authorities, for example tax declarations (e-government). In 2011, the largest proportions of internet users who obtained information from websites of public authorities were observed in Denmark (86% of internet users), Sweden (74%), Finland (65%), Estonia and theNetherlands (both 62%). The highest shares of those having used the internet for submitting completed forms to public authorities were recorded in Denmark(70% of internet users), the Netherlands (52%), Portugal (48%) and Estonia (46%).

In 2011, 58% of internet users in the EU27 had ordered goods or services over the internet
(e-commerce) within the last 12 months. The highest shares were observed in the United Kingdom (82%), Denmark and Germany (both 77%) and Sweden(75%).

Households with internet access and broadband connections, %

Internet access Broadband connection
2006 2011 2006 2011
EU27 49 73 30 68
Belgium 54 77 48 74
Bulgaria 17 45 10 40
Czech Republic 29 67 17 63
Denmark 79 90 63 84
Germany 67 83 34 78
Estonia 46 71 37 66
Ireland 50 78 13 65
Greece 23 50 4 45
Spain 39 64 29 62
France 41 76 30 70
Italy 40 62 16 52
Cyprus 37 57 12 56
Latvia 42 64 23 59
Lithuania 35 62 19 57
Luxembourg 70 91 44 68
Hungary 32 65 22 61
Malta 53 75 41 75
Netherlands 80 94 66 83
Austria 52 75 33 72
Poland 36 67 22 61
Portugal 35 58 24 57
Romania 14 47 5 31
Slovenia 54 73 34 67
Slovakia 27 71 11 55
Finland 65 84 53 81
Sweden 77 91 51 86
United Kingdom 63 85 44 83
Iceland 83 93 72 93
Norway 69 92 57 80
Croatia* 41 61 23 56
Former Yug. Rep. of Macedonia* 14 46 1 37
Turkey* 20 43 17 39

* 2007 data instead of 2006 for Croatia and Turkey, 2010 data instead of 2011 for the former Yugoslav Republic of Macedonia.

Individuals aged 16-74 who have never used the internet, and

use of e-government and e-commerce by internet users in the last 12 months, 2011

% of individuals aged 16-74 who have never used the internet % of internet users having used internet in the last 12 months for:
2006 2011 obtaining information from websites of public authorities submitting completed official forms to public authorities ordering goods or services for private use
EU27 42 24 48 28 58
Belgium 34 14 u u 53
Bulgaria 71 46 40 20 13
Czech Republic 49 24 37 45 41
Denmark 10 7 86 70 77
Germany 26 16 59 19 77
Estonia 34 20 62 46 27
Ireland 42 21 47 45 56
Greece 65 45 42 24 33
Spain 47 29 54 25 39
France 46 18 56 45 67
Italy 59 39 36 13 27
Cyprus 62 41 48 23 36
Latvia 45 27 57 30 27
Lithuania 54 33 41 37 25
Luxembourg 27 8 43 28 71
Hungary 52 28 52 25 32
Malta 58 30 41 23 65
Netherlands 16 7 62 52 74
Austria 34 18 55 31 56
Poland 52 33 32 14 46
Portugal 60 41 57 48 31
Romania 74 54 15 8 13
Slovenia 43 29 61 20 45
Slovakia 41 20 53 14 48
Finland 18 9 65 45 69
Sweden 10 5 74 44 75
United Kingdom 29 11 32 27 82
Iceland 9 4 71 74 51
Norway 17 5 76 56 78
Croatia : 39 21 10 29
Former Yug. Rep. of Macedonia 69 : : : :
Turkey : 55 36 13 17

: Data not available

u Data not reliable due to item non response

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